The control system for Helm is extensive, and every aspect can
be controlled remotely.
Helm is a very large, complex system, but our UI engineers have
designed a control panel that is both simple and comfortable,
taming the complexity into a very user friendly system.
The control panel has a single point of entry for all
administrator, resellers and customers which can be located at
any URL.
Multiple Interfaces
The UI engineers understand that everyone is different. For this
reason the control panel for Helm supports multiple interfaces.
When ever a user logs in, they can select any of the interfaces
available that suites their personal taste. Additional
interfaces are continually being designed and built into the
latest versions of the Helm control panel and no restrictions
have been made against developing a custom control panel
interface!
Functions and Features
Helm is built on the Admin -> Reseller -> Customer model,
and although all three levels access the same area each has a
different view point of the system. Admin and Resellers can
"drill" down through their customer accounts,
providing a faster, more effective way of updating customer
information without having to log into the customers account.
Online Help
The control panel has an advanced FAQ type help facility. This
allows users to ask any questions they may have. The system
searches for the best fit queries and responds to the user with
the most appropriate answer it has. What makes the online help
unique is that admins and resellers can add their own unique FAQ
entries for their customers.
The standard control panel interfaces for Helm also have
"QuickHelp". This provides information guides for
every form and page to make Helm even easier to use.
Manage
All Users
At
the reseller level you can drill down into any
customer's account right through to their individual
domains components, such as email accounts. Resellers
are given access to all of the features and functions of
the customer level.
Manage
All Domains
As
a reseller you can view, edit and remove domains and
domain registrations for your customers. Further
functions that can be performed for a domain please view
the 'Customers Functions & Features'.
Customer
Plan Management
Resellers
can create plans for customers to purchase within their
own control panels. The customer plans can be
individually tailored to the individual customers needs.
Billing
Helm
has an extensive billing system. Resellers can set up
billing for their customers and draw sales reports. As a
reseller you are capable of viewing outstanding bills,
settle bills online where appropriate or view previous
invoices
